We advise clients in their relationships with banks, payment institutions, e-money issuers, brokers and investment firms — from contract review to complaints and litigation.
Many disputes turn on whether the institution met its duties: verification, warnings, suitability, execution of payment orders. We assess these duties under the applicable national law and EU rules such as PSD2 and MiFID II.
Typical matters
- Complaints to banks and financial ombudsmen
- Disputed payment orders and chargeback options
- Broker and investment-firm disputes
- Review of loan, security and account agreements
Our approach
We start with the complaint routes that are free or low-cost for the client and move to litigation only when it is proportionate.