Situation
A client's account at a crypto-asset platform is restricted after a large deposit. Support replies with templates and no timeframe.
What we do
- Review of the platform's terms and licence status
- Structured request for information and for release of assets
- Assessment of complaint routes under MiCA and national law
- Preparation of documentation on the source of funds
What the analysis can show
Whether the platform is authorised, under which law the contract falls and which complaint procedure applies.
Limits
Platforms may lawfully restrict accounts for compliance reasons; the aim is a documented, reasoned process, not an automatic release.
Possible routes
Formal complaint to the platform; complaint to the competent authority; civil proceedings if the restriction is unjustified.
Illustrative scenarios. Any resemblance to real persons or cases is coincidental. Outcomes depend on the facts of each case and on the procedures available.