The Markets in Crypto-Assets Regulation introduces a single European framework for crypto-asset service providers. For clients, three changes are particularly relevant.
Authorisation you can check
Service providers operating in the EU must be authorised by a national competent authority. ESMA maintains a register, which makes it easier to check whether a platform may legally offer services.
Rules on custody and conflicts of interest
Providers holding clients' assets must keep them segregated and follow rules on safekeeping. These obligations matter when a platform freezes or loses client funds.
Complaint procedures
Authorised providers must have effective and transparent complaint-handling procedures. A well-documented complaint is often the first formal step in a dispute.